Answers before you call.
Can't find what you're looking for? A care advisor is a phone call away.
How much does in-home senior care cost?
Cost depends on hours per week, level of care, and location. Most families start with a free consultation where a care advisor gives an exact quote — with no obligation to continue.
Do you accept Medicare, Medicaid, or provincial health plans?
Coverage varies by program and region. Our care advisors can walk through what your plan, long-term care insurance, or veterans' benefits may cover during your free consultation.
Is there a minimum number of hours per visit?
Most plans start at a minimum of a few hours per visit, though this can vary by location. A care advisor will confirm exact minimums for your area.
Are your caregivers background-checked?
Yes. Every caregiver completes a criminal background check, reference verification, and in-person training before being matched with a family.
Will we always have the same caregiver?
We match for long-term consistency and aim to keep the same one or two caregivers with your family. Backup caregivers are available for time off or emergencies.
What happens if a caregiver is sick or unavailable?
Your care advisor arranges a qualified backup caregiver so care continues without interruption.
How fast can care start?
Most families are matched with a caregiver within 48 hours of their first call. Urgent situations can often be accommodated sooner.
Do you serve rural areas, not just major cities?
We serve a wide network of communities across the U.S. and Canada, including many smaller towns. Enter your city during the consultation to confirm availability.
What happens during the free consultation?
A care advisor spends about 20 minutes learning your loved one's needs, schedule, and preferences, then explains options and next steps — no pressure, no obligation.
Still have questions?
A care advisor is ready to talk — no pressure, no obligation, just answers.